Microsoft 365 Business Voice

  • Microsoft 365 Business Voice is a cloud-based telecommunications solution in Microsoft Teams. The product offers all the major phone system features such as auto attendants, call queues, audio conferencing, call park, calling plans and much more.

  • Business Voice is fully integrated into the Microsoft platform and can be added to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams (up to 300 licenses).

  • These are the available Microsoft 365 and Office 365 subscriptions that support Business Voice:

  • To add Business Voice to one of the above subscriptions you need to purchase a Microsoft 365 Business Voice license for each user in your organization that needs to have a phone.

  • In addition, the user must have the "Teams" application installed on their computer, and must have a headset with a microphone for them to be able to listen and talk on the phone.

  • If the user does not have one of the required subscriptions above they can still get Business Voice but they will have to purchase a dial plan separately (the dial plan is included in the above licenses).

  • Here are the features available from the Microsoft 365 Business Voice phone system:

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